Frequently Asked Questions
Everything you need to know about your new favorite heels.
How do I find my correct size?
We recommend checking our detailed size guide on each product page. Our heels generally run true to size, but for platforms, some customers prefer to size down for a more secure fit.
What is your return policy?
We offer a 14-day return window for all unworn items in their original packaging. Please ensure the soles are protected when trying them on to avoid scuffing.
Do you ship internationally?
Yes, we ship worldwide! Shipping costs and delivery times vary by destination and will be calculated at checkout.
Are your heels suitable for pole dance and professional performance?
Absolutely. Hella Heels are specifically engineered for performance, featuring reinforced shanks and durable materials designed to withstand floorwork and high-intensity movement.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to the courier's website.
What payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options like Klarna and Afterpay to make your shopping experience seamless.